Returns & Exchanges
Q: What is your return policy?
A: At Trixie's Bitchin' Tees, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. You can return your item within 30 days of receiving it for a full refund or exchange.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at info@trixiesbitchintees.com. Our friendly representatives will guide you through the return process.
Q: Do I have to pay for return shipping?
A: Yes, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return reaches us safely. Please note that we are not responsible for any lost or damaged returns. Trixie's Bitchin' Tees will pay to ship your replacement item in the case of an exchange.
Q: Can I exchange my item for a different size or design?
A: Absolutely! We understand that sometimes you may need a different size or prefer a different design. You can exchange your item for a different size or design of equal value. If the desired item is of higher value, you will be responsible for paying the price difference.
Q: What if my item is damaged or defective?
A: If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving it. We will gladly replace the item or provide a full refund, including the return shipping costs.
Q: How long does it take to process a return?
A: Once we receive your returned item, we will process it within 3-5 business days. You will be notified via email once your return has been processed. Please allow additional time for the refund to appear in your original form of payment.
Q: Can I return a sale or clearance item?
A: Unfortunately, sale and clearance items are final sale and cannot be returned or exchanged. Please make sure to carefully review the product description and sizing information before making your purchase.
Q: What if I received the wrong item?
A: If you received the wrong item, please contact our customer service team immediately. We will arrange for the correct item to be shipped to you and provide a prepaid return label for the wrong item.
Q: Can I return a gift?
A: Yes, you can return a gift. However, the refund will be issued to the original purchaser's payment method. If you would like to exchange the gift for a different item, please contact our customer service team for assistance.
Q: Do you offer international returns?
A: Yes, we accept international returns. However, please note that the customer is responsible for all return shipping costs and any applicable customs fees or duties. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Q: How can I contact your customer service team?
A: You can reach our customer service team by emailing info@trixiesbitchintees.com. Our dedicated representatives are available Monday to Friday, from 9am to 5pm EST, to assist you with any questions or concerns you may have.